Legal
01
Empire9 ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or submitting an enquiry, you consent to the collection and use of your personal information as described in this policy.
We do not sell, rent, or trade your personal information to third parties. Ever.
02
We may collect the following types of personal information:
We only collect information that is necessary to assess whether we can help your business and to deliver our services.
Note on client data during engagements: Where you engage us to build AI agents that process information belonging to your clients (for example, contact details, document records, or financial workflow data), our handling of that information is governed by the relevant Statement of Work and our Terms and Conditions. This Privacy Policy primarily covers information you provide directly to us as our customer.
03
We collect personal information in the following ways:
We will always collect information directly from you where it is reasonable to do so.
04
We use your personal information to:
We will not use your information for any purpose that you would not reasonably expect.
05
We do not disclose your personal information to third parties except in the following limited circumstances:
06
Some of the tools we use to deliver our services are hosted or operated overseas. This includes:
Where personal information is transferred to overseas providers as part of delivering our services, we use providers that maintain enterprise-grade data agreements. These agreements prohibit the use of customer data for training AI models and limit retention to short, defined periods for trust and safety purposes only.
Before any engagement that involves transferring personal information overseas, we will disclose the specific providers in use and the relevant data handling terms.
07
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Specifically:
When personal information is no longer needed for any purpose, we take reasonable steps to destroy or de-identify it.
08
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us at bentodd@empire9.ai. We will respond within a reasonable timeframe and at no charge.
10
Our website may contain links to third-party websites. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of any external sites.
11
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first:
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the effective date noted at the top.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
13
For all privacy-related questions or requests, please contact: